Privacy Policy

Personal Information

When you create an account or use our services, we collect:

• Identity Information: Name, email address, phone number
• Authentication Data: Secure login credentials managed through Auth0
• Address Information: Service addresses, including coordinates for location matching
• Profile Information: Profile photos, preferences, and account settings
• Payment Information: Credit card details, billing addresses (processed securely through Stripe)
• Communication Preferences: Email, SMS, and notification settings

Pet Information

• Pet names, breeds, ages, and characteristics
• Pet photos and medical information relevant to our services
• Vaccination records and health documentation
• Special care instructions and behavioral notes

Service Data

• Appointment Details: Scheduling, service history, and preferences
• Location Data: Service areas, availability zones, and geographic coordinates
• Communication Records: Messages between users, support interactions
• Reviews and Ratings: Feedback and service evaluations
• Loyalty and Rewards: Points, referral codes, and program participation

Technician-Specific Data

• Professional Information: Certifications, experience, service specializations
• Business Data: Service areas, pricing, availability schedules
• Financial Information: Earnings, payment methods, tax information
• Background Information: Identity verification documents processed through AI review
• Contractor Agreements: Acceptance records, version tracking, IP addresses

Technical Data

• Usage Information: App interactions, feature usage, session data
• Device Information: Device type, operating system, browser information
• Location Data: GPS coordinates for service delivery and area matching
• Integration Data: Calendar synchronization, third-party app connections

Service Delivery

• Facilitate appointment booking and service coordination
• Enable communication between clients and technicians
• Process payments and manage financial transactions
• Provide customer support and resolve service issues
• Maintain service quality through reviews and feedback systems

AI-Powered Features (Pawdie)

Our AI system, "Pawdie," uses your information to:

• Voice and Chat Support: Answer questions and assist with requests
• Service Automation: Cancel appointments, reschedule services, update preferences
• Identity Verification: Confirm caller identity through data matching
• Context Building: Maintain conversation history for improved assistance
• Application Review: Automatically process technician applications using document analysis

Important: Pawdie may access your account data to perform actions on your behalf. All AI interactions are logged and may be used to improve our services.

Business Operations

• Analyze service patterns and improve platform functionality
• Conduct financial reporting and business analytics
• Ensure compliance with legal and regulatory requirements
• Prevent fraud and maintain platform security

Marketing and Communications

• Send service-related notifications and appointment reminders
• Provide optional marketing communications (with your consent)
• Conduct customer satisfaction surveys and research
• Offer personalized promotions and loyalty rewards

Service Delivery Sharing

With Technicians: We share only information necessary for service delivery:

• Client name and contact information
• Pet details relevant to the service
• Service address and appointment details
• Communication may occur through masked phone numbers or in-app messaging

With Clients: Technicians' professional profiles, ratings, and service information

Third-Party Service Providers

We work with trusted partners who help us operate our platform:

• Auth0: Secure authentication and user management
• Stripe: Payment processing and financial transactions
• AWS S3: Secure file storage and backup services
• SendGrid/Twilio: Email delivery and SMS communications
• OpenAI: AI processing for Pawdie and automated features
• Google Services: Address completion, mapping, and calendar integration
• Marketing Platforms: Facebook, Google, and Bing for advertising and analytics

All third-party providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose information when required by law, to:

• Comply with legal process or government requests
• Protect the rights, property, or safety of Pawdicure, our users, or others
• Investigate potential violations of our Terms of Service
• Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. We will provide notice before your information is transferred and subjected to a different Privacy Policy.

Security Measures

We implement industry-standard security measures:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to necessary information
• Secure data centers and backup systems
• Multi-factor authentication for administrative access

Payment Security

All payment information is processed through Stripe, a PCI DSS compliant payment processor. We do not store complete credit card information on our servers.

Data Breach Response

In the unlikely event of a data breach, we will:

• Immediately investigate and contain the incident
• Notify affected users within 72 hours
• Cooperate with law enforcement and regulatory authorities
• Provide regular updates on remediation efforts

Account Management

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Download your data in a portable format
• Modify communication preferences and privacy settings

Communication Preferences

Account Deletion

You may request account deletion at any time:

• Log into your account and select "Request Deactivation"
• Your information will be removed within 30 business days
• Some information may be retained longer if required for legal compliance or dispute resolution
• You have a 30-day window to undo the deletion request using a secure token

Active Accounts

We retain your information for as long as your account remains active or as needed to provide services.

Inactive Accounts

Information from inactive accounts may be retained for up to 3 years for business purposes, after which it will be anonymized or deleted.

Deleted Accounts

Upon account deletion request:

• Personal information is removed within 30 business days
• Some anonymized data may be retained for analytics and service improvement
• Financial records may be retained longer for tax and legal compliance
• Disputed charges or legal matters may extend retention periods

AI Training Data

Interactions with Pawdie may be retained indefinitely in anonymized form to improve AI performance, unless you specifically request deletion of this data.

Age Requirements

• All users are assumed to be adults (18+)
• Technicians must be at least 18 years of age
• We do not knowingly collect information from children under 13
• If we discover we have collected information from a child under 13, we will delete it immediately

Parental Consent

If you are a parent or guardian and believe your child has provided personal information, please contact us immediately.

Service Area

Our services are currently available only in the United States. We do not actively market to or provide services to users outside the US.

Data Processing

Your information may be processed in the United States or other countries where our service providers operate. All international transfers comply with applicable data protection laws.

Essential Cookies

We use essential cookies for:

• Authentication and account security
• Service functionality and preferences
• Load balancing and performance optimization

Analytics and Marketing

With your consent, we may use:

• Google Analytics for website usage analysis
• Facebook Pixel and similar tools for marketing effectiveness
• Advertising cookies for remarketing and personalized ads

Third-Party Advertising

Our advertising partners may use cookies and similar technologies to:

• Display relevant advertisements on other websites
• Measure advertising campaign effectiveness
• Build audience demographics and interest profiles

Opt-Out Options

You can opt out of interest-based advertising through:

• Google Ad Settings
• Facebook Ad Preferences
• Microsoft Advertising Opt-out

Right to Know

• Categories of personal information collected
• Sources of personal information
• Business purposes for collection
• Categories of third parties we share information with

Right to Delete

Request deletion of personal information we have collected about you.

Right to Opt-Out

Opt-out of the sale of personal information (we do not currently sell personal information).

Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

Policy Changes

We may update this Privacy Policy periodically to reflect:

• Changes in our data practices
• New features or services
• Legal or regulatory requirements
• Industry best practices

Notification of Changes

We will notify you of material changes by:

• Email notification to your registered address
• Prominent notice in the app or website
• In-app notifications for significant changes

Continued use of our Service after changes indicates acceptance of the updated Privacy Policy.

Privacy Questions

For questions about this Privacy Policy or our data practices:

• Email: privacy@pawdicure.com
• Mail: Pawdicure LLC, Privacy Officer, [Address]
• Phone: [Phone Number]

Data Protection Officer

For users in jurisdictions with data protection regulations, our Data Protection Officer can be reached at: dpo@pawdicure.com

Reporting Concerns

To report privacy concerns or potential violations:

• Use the "/reportbug" command in our chat system
• Email: privacy@pawdicure.com with subject "Privacy Concern"
• Contact us through the app's support feature

Third-Party Privacy Policies

For complete information about how our partners handle your data, please review their privacy policies:

• Auth0 Privacy Policy
• Stripe Privacy Policy
• AWS Privacy Policy
• SendGrid/Twilio Privacy Policy
• OpenAI Privacy Policy
• Google Privacy Policy
• Facebook Privacy Policy
• Microsoft/Bing Privacy Policy